Glorietta Bay Inn Earns Certified Guest Service Property Designation

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The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI’s Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). 

Glorietta Bay Inn Earns Certified Guest Service Property DesignationAccording to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees to maintain and improve upon their already high standards.

“We have a low turnover rate among our staff. Some have been here 10 or 20 years. Offering training and certification like Guest Service Gold® encourages all of us to keep on learning.  It helps us to be refreshed and encouraged as we do our jobs,” she explained.

The paper-based training was offered in three sessions. Roberts led the first session for employees connected with front office jobs, and included two housekeeping supervisors in that class. Those two supervisors then presented the training to employees in the housekeeping department. A final session was offered for anyone who missed the first sessions, as well as all managers, including the general manager and assistant general manager. In total, 35 employees earned the Certified Guest Service Professional (CGSP®) designation.

“Everyone took away so many positive ideas from the training; everyone’s confidence level is up,” said Roberts. “Employees also like the ‘bling’ of the certification pin. It makes them feel good, and it’s a frequent topic of conversation between guests and staff about what the pin means.” 

 

About the American Hotel & Lodging Educational Institute (AHLEI)
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.

Glorietta Bay Inn Mansion Cookies

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Our guests love the cookies they get at turndown during their stay in the mansion! For your mansion stay at home enjoy this chocolate chip cookie recipe.

For best results…

Measure by weight not by volume.

Let cookie dough sit in fridge overnight before baking.

For crunchier cookies, substitute half of the brown sugar with granulated sugar and cook longer.

 

Ingredients:

8 oz (2 sticks) unsalted butter

1 ice cube

10 oz (2 c) flour

3/4 tsp baking soda

2 tsp sea salt

5 oz (3/4 c) granulated sugar

2 large eggs

2 tsp vanilla extract

5 oz (1/2 c + 2 Tbsp, tightly packed) brown sugar

8 oz semi-sweet chocolate chips

 

Directions:

Melt butter in a saucepan over medium heat. Stir constantly until golden brown (about 5min). This adds a nutty, caramely flavor to the cookies.

Remove from heat and continue stirring for an additional 15sec, transfer to small bowl and add an ice cube. Cool in the fridge for 20min.

Whisk together flour, baking soda, and salt. Set aside.

In a stand mixer, whisk together granulated sugar, eggs, vanilla extract until pale brown on medium speed (5min).

Switch to paddle attachment on mixer. On medium speed, add brown sugar and cooled brown butter to the egg mixture. Mix until combined, and then add flour mixture. Set to low speed, and then add chocolate.

Preheat oven to 325 degrees. Spoon dough onto parchment with 1 oz/2Tbsp scoop. Fit 6-8 cookies per sheet. Bake for 15 (with fresh dough)-20min(with refrigerated dough) until edges are golden brown.

Let cool for 2min, then transfer to wire rack.

 

For a tasty holiday flare, very lightly sprinkle the cookies with coarse sea salt when they come out of the oven to give your cookies a snowy look. Very good if you like a mix of sweet and salty!

After 5 min of cooling, the cookies are ready to enjoy with a tall glass of milk!

Happy holidays!

Chocolate Chip Cookies

Inspired by Food Lab’s Best Chocolate Chip Cookies
http://www.seriouseats.com/recipes/2013/12/the-food-lab-best-chocolate-chip-cookie-recipe.html

 

Posted by: Cat Fizer-Rau

Title: Front Desk Agent

Happy Thanksgiving!

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This Thanksgiving, we extend our warmest wishes to all our valued guests. For the friendship and confidence you have shown in us throughout the years, we are deeply grateful. From everyone at Glorietta Bay Inn, we wish you the happiest Thanksgiving Day!

Happy Thanksgiving!

Happy Thanksgiving Glorietta Bay Inn

Photos with Santa Event at the Glorietta Bay Inn (Dec. 3)

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Join Glorietta Bay Inn for their 2nd Annual Photos with Santa event on Thursday, December 3, 2015 from 3:30pm – 5:30pm. Enjoy milk and cookies while getting your photo taken with the Jolly man himself! Bring the entire family to meet Santa Claus and take home a free photo the very same day.

The event is free and open to the Coronado community. Bring a new toy in exchange for a raffle ticket to win a 1-night stay. All toys will be donated to the Coronado Fire Department Toy Drive.

RSVP to [email protected]

 

Photos with Santa Event 2015

The Year In Review: A Look Back at Glorietta Bay Inn’s Highlights

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As we roll into November, a month full of gratitude, thankfulness, and appreciation….we want to take a moment to share our best moments with you. Here, watch as we revisit some of our favorite moments from the year through the eyes of our guests, employees and the Coronado community. 

A big thank you to all of our guests who stayed with us this past year… we feel honored we are consistently your home away from home. 

We hope to welcome all our guests back next year, and we wish you happy safe travels! 

 

Posted by: Kelsey Roberts

Title: Sales & Marketing Manager